Last updated: 1 February 2026
This Privacy Policy explains how TVNDEM Group LTD (“TVNDEM”, “we”, “us”, “our”) collects and uses personal data when you visit tvndemgroup.com (the “Website”) or contact us.
TVNDEM Group is a holding company, and this Website may reference other businesses within the TVNDEM group structure. Where appropriate, we may share your enquiry with a relevant group business so the right team can respond (see “Sharing your information”).
1) Who we are
Controller: TVNDEM Group LTD
Address: 158 Northdown Road, Margate, Kent, CT9 2QN, United Kingdom
Email: info@tvndemgroup.com
2) Personal data we collect
A) Information you provide
When you contact us (for example via our enquiry form or by email), we may collect:
Email address
The content of your message/enquiry
Any other information you choose to include (e.g., your name, company, phone number)
B) Information collected automatically
When you visit the Website, we (and our service providers) may collect:
Device and usage data (e.g., pages viewed, approximate location derived from IP address, browser/device information, timestamps)
Cookies / similar technologies used for analytics (see “Cookies and analytics”)
3) How we use your information
We use personal data to:
Respond to enquiries and communicate with you
Operate, maintain, and secure the Website
Understand how visitors use the Website and improve it (analytics)
4) Our lawful bases (UK GDPR)
Under UK GDPR, we rely on the following lawful bases depending on the activity:
Legitimate interests (to operate our Website, respond to business enquiries, and maintain security)
Consent (where required, for non-essential cookies/analytics)
5) Cookies and analytics
Google Analytics
We use Google Analytics to understand how visitors interact with the Website (for example, which pages are visited and how the site is used). Google Analytics commonly uses cookies such as _ga (and in GA4, variants like ga<container-id>) to distinguish users/sessions.
Consent for non-essential cookies
In the UK, non-essential cookies (including most analytics cookies) generally require clear information and user consent, subject to limited exceptions.
Where consent is required, we will only set analytics cookies after you choose to accept them.
Managing cookies: You can also control cookies through your browser settings.
Implementation note (for your website build): Make sure your cookie tool/banner actually blocks Google Analytics until consent is given (if you’re relying on consent).
6) Sharing your information
We may share personal data with:
Relevant TVNDEM group businesses if your enquiry relates to them, so the appropriate team can respond (those businesses may act as independent controllers for their own handling of your enquiry).
Service providers that help us operate the Website and our communications (e.g., website hosting, IT support).
Analytics providers (Google Analytics), as described above.
Authorities / regulators / professional advisers where required by law or necessary to protect our rights, users, or the public.
We do not sell your personal information.
7) International transfers
Some of our service providers may process personal data outside the UK. In particular, Google Analytics data may involve transfers to countries that are not subject to a UK adequacy decision.
Where required, we use appropriate safeguards for international transfers (for example, standard contractual clauses or other permitted transfer mechanisms used by Google for its measurement services).
8) How long we keep your data (retention)
We keep personal data only for as long as necessary for the purposes described in this policy, and we review retention periodically. The UK GDPR requires you not to keep personal data longer than you need.
Our typical approach (you can adjust this):
Enquiries (non-customer): keep for up to 24 months from our last interaction, then delete or anonymise (unless we need it for a longer period for a specific reason).
If an enquiry becomes a business relationship/customer matter: we may keep relevant correspondence and records for up to 6 years after the relationship ends to manage and defend legal claims (6 years is a common limitation period for contract claims in England & Wales).
Website security logs: retained for a limited period as needed for security/troubleshooting.
9) Your rights (UK)
Depending on your situation, you may have rights to:
Access your personal data
Correct inaccurate data
Request deletion (in certain circumstances)
Restrict processing (in certain circumstances)
Object to processing (in certain circumstances)
Data portability (in certain circumstances)
These rights are explained in the ICO’s guidance.
How to make a request
Email info@tvndemgroup.com
. We may ask for information to verify your identity.
Time limits: We generally respond within one month, and can extend by up to two further months for complex requests (we’ll tell you if that applies).
Complaints
If you’re unhappy with how we handle your data, you can complain to the UK supervisory authority, the Information Commissioner's Office.
10) Children
The Website is not directed at children, and we do not knowingly collect personal data from children.
11) Security
We use reasonable technical and organisational measures to protect personal data. No method of transmission or storage is completely secure, but we work to safeguard your information.
12) Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and change the “Last updated” date above.
13) Contact us
TVNDEM Group LTD
158 Northdown Road, Margate, Kent, CT9 2QN, United Kingdom
Email: info@tvndemgroup.com